Frequently Ask Questions that will make easy for our valued customers for effective and easy shopping experiences. The FAQ section of our website allows you to ask questions about online shopping and process. Answers to many of your questions and query may be found below. If you do not find your answer, please do email us your questions. We will be happy to hear from you and will respond in a short time.
Thank you very much for your interest and giving your valuable time in hippocrafts.com .
» How to order products?
» What forms of payment do you accept?
» What if i do not want to use online credit card or do not have credit card ?
» How much do you charge for shipping?
» What if I don't receive a confirmation of my order?
» How soon will I receive my order?
» How can I check on the status of my order?
» Do you ship to PO Box?
» Will you share my information with anyone else?
» What if my question is not answered in this FAQ?
» What are your customer service hours?
How to order products?
Just email us your requirements at info@hippocrafts.com Then we will provide you all the necessary detail for the further processing.
What forms of payment do you accept?
We accepts online credit card payment via paypal or Credit Card Fax Payment.
What if i do not want to use online credit card or do not have credit card ?
For our cleint conveniences, we also accepts Bank SWIFT Transfer, Western Union Money Transfer . Please select one from other payment options from payment processing page. or if you would like to know more about it , please email us at info@hippocrafts.com
How much do you charge for shipping?
All products orders Shipping charges are calculated based on weight of package/order or volumetric standard weight provided by DHL. DHL is our official shipping partner
What if I don't receive a confirmation of my order?
You should receive a confirmation of your order at the e-mail address you provide when ordering within an hour of your order. If you do not receive the confirmation e-mail, please call us at +977-1-5538749 to confirm our receipt of your order or simply email at info@hippocrafts.com
How soon will I receive my order?
Orders are dispatched as soon as possible after it has been processed & after successful credit card verification and comfirmation. This will usually be either on the same day, or the next business day after your payment is verified.
How can I check on the status of my order?
we will be providing you DHL Airway Bill Tracking no through email. You can checkout status through DHL Website -http://www.dhl.com
Do you ship to PO Box?
No, please provide physical street address, because DHL does not deliver to PO Box. We are sorry for the inconvenience caused.
Will you share my information with anyone else?
No. Any information you entrust to us stays with us. It will never be shared with a third party. For more information, please see our privacy policy.
What if my question is not answered in this FAQ?
Please send us your question via E-mail. We will answer your question, and probably add it here to our FAQ. or also can Call our customer service team at +977-1-5538749 / Mob - 977-9841397984
What are your customer service hours?
Our customer service department is available by phone, +977-1-5539749, 9:30 AM - 6:30 PM NST., Sunday to Friday.
